Privacy Policy

1. Information We Collect

2. How We Use Your Information

• Order Processing: To confirm, process, pack, and deliver your order.
• Customer Communication: To send order confirmations, shipping updates, and respond to queries.
• Warranty Verification: To share your name and purchase details with authorised service centres for warranty claims.
• Account Management: To maintain your account, saved addresses, and order history.
• Legal Compliance: To comply with applicable laws, GST regulations, and legal obligations.
• Fraud Prevention: To detect and prevent fraudulent transactions.
• Website Improvement: To analyse how users interact with our site (anonymised data).

3. Payment Security

• We do not store your credit/debit card numbers, CVV, or banking credentials on our servers.
• All payments are processed through PCI-DSS certified payment gateways.
• Payment data is encrypted in transit using industry-standard TLS.

4. Data Sharing & Disclosure

We do not sell your personal information to third parties. We share your data only in these limited circumstances:

• Logistics Partners: Name, phone, and address — shared to fulfil your order.
• Payment Gateways: Transaction details shared for order completion.
• Brand Service Centres: Purchase details for warranty claim verification.
• Legal Authorities: If required by law, court order, or government regulation.

5. Cookies

Our website uses cookies to enhance your experience:

• Essential Cookies: Required for the website to function (cart, session). Cannot be disabled.
• Preference Cookies: Store your preferences such as saved location.
• Analytics Cookies: Help us understand how visitors use our site (anonymised).

You can control cookie settings through your browser. Disabling essential cookies may affect website functionality.

6. Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations (e.g., GST invoice records for 7 years under Indian tax law). Account data is retained until you request deletion. To request deletion, email priyamobilepark3@gmail.com.

7. Your Rights

Under the Digital Personal Data Protection Act, 2023 (India), you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal retention).
• Grievance Redressal: Raise a complaint regarding how your data is handled.

We will respond to all data requests within 30 days.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date. Continued use of our services after any changes constitutes acceptance of the updated policy.